APPOINTMENTS AND CANCELLATIONS

Therapy sessions are scheduled in advance and are reserved specifically for you. Consistent attendance supports therapeutic progress. If you need to cancel or reschedule an appointment, notice is required in accordance with the cancellation policy outlined below.

At Raíces Behavioral Health, we recognize that life and family responsibilities can be unpredictable. At the same time, therapy sessions are reserved specifically for you and cannot be filled when missed.

Clients are asked to provide at least 24 hours’ notice to cancel or reschedule an appointment. Appointments canceled with less than 24 hours’ notice, or missed without notice, may be subject to a late cancellation/no-show fee of $75.00, which will help cover part of the lost clinical time.

Exceptions may be made for emergencies or unexpected circumstances. Repeated late cancellations or no-shows may affect the ability to continue scheduling sessions. This policy is meant to support mutual respect, consistency, and access to care for all.

The standard meeting time for psychotherapy is 50 -60 minutes. Requests to change the session time needs to be discussed with the therapist in order for time to be scheduled in advance.

A $10.00 service charge will be charged for any checks returned for any reason for special handling.